Privacy Policy

Updated May 2026

SystemFabric “SystemFabric,” “we,” “our,” or “us” respects your privacy. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, contact us, use our services, or interact with any SystemFabric-related tools, workflows, forms, demos, or client portals.

SystemFabric provides practical AI systems, workflows, assistants, automations, knowledge tools, and related consulting services for companies and teams. In doing so, we may collect personal information, business information, usage data, analytics data, and project-related information necessary to operate our website, communicate with you, deliver our services, improve our offerings, and maintain secure systems.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information directly from you, automatically through our website and tools, or from third-party services that help us operate and improve SystemFabric.

Information You Provide Directly

We may collect information you choose to provide, including:

  • Name
  • Email address
  • Company name
  • Job title
  • Phone number
  • Website URL
  • Project details
  • Messages submitted through contact forms
  • Information shared during discovery calls, onboarding, support requests, or project work
  • Billing, invoicing, or contract-related information
  • Any files, documents, prompts, workflows, business processes, or internal materials you choose to share with us

Client and Project Information

When we work with clients, we may receive or process information related to:

  • Internal business processes
  • Brand, marketing, sales, operational, or support materials
  • Documentation, SOPs, knowledge bases, and internal files
  • AI prompts, instructions, workflows, and automation logic
  • API keys, analytics access, platform credentials, or technical configuration details, when necessary for setup
  • Usage patterns or performance data from custom tools we build or configure

We only request access to information that is reasonably necessary to provide our services.

Information Collected Automatically

When you visit our website or interact with SystemFabric tools, we may automatically collect certain information, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Referring URLs
  • Time spent on pages
  • Clicks, scrolls, and other website interactions
  • Approximate location based on IP address
  • Technical logs, error reports, and performance data
  • Session replay or behavioral analytics data, where enabled

This information helps us understand how people use our website and services, improve performance, identify issues, and make better product and marketing decisions.

2. Analytics, Cookies, and Tracking Technologies

We may use cookies, pixels, scripts, local storage, analytics tools, and similar technologies to operate our website, understand visitor behavior, improve our content, and evaluate the effectiveness of our marketing.

These technologies may collect information about your device, browser, interactions with our website, and usage patterns. Some privacy laws treat cookies and similar tracking technologies as personal data when they can identify or reasonably relate to an individual. EU guidance also notes that some cookies require consent before they are set, depending on their purpose.

We may use tools such as:

  • Google Analytics
  • PostHog
  • Webflow analytics or hosting-related tools
  • Search Console or SEO tools
  • Email, CRM, or form tools
  • Other website performance, analytics, or product improvement tools

These tools may help us understand:

  • Which pages are most useful
  • How visitors move through the site
  • Where users encounter errors or friction
  • Which marketing channels bring visitors to the site
  • How our services, demos, or tools are being used

You can usually manage cookies through your browser settings. Depending on your location, we may also provide a cookie banner or consent controls.

3. How We Use Information

We may use the information we collect to:

  • Operate, maintain, and improve our website
  • Respond to inquiries and contact form submissions
  • Schedule calls or consultations
  • Provide AI strategy, automation, workflow, and implementation services
  • Build, configure, test, and improve client systems
  • Analyze website and service usage
  • Debug errors and improve technical performance
  • Personalize or improve user experience
  • Send service-related communications
  • Send marketing or educational content, where permitted
  • Prepare proposals, estimates, contracts, and invoices
  • Manage client relationships
  • Protect against misuse, fraud, security risks, or unauthorized access
  • Comply with legal, contractual, or regulatory obligations

We do not use client materials to train public AI models unless explicitly agreed in writing.

4. AI Tools and Third-Party Model Providers

Because SystemFabric designs and builds AI systems, some client workflows may involve large language models, AI APIs, embeddings, automation tools, vector databases, or related third-party infrastructure.

Depending on the project, this may include services such as:

  • OpenAI
  • Anthropic
  • Google
  • Mistral
  • Ollama or local model infrastructure
  • Open WebUI
  • Railway
  • Supabase
  • Pinecone, Chroma, Qdrant, or other vector/database tools
  • n8n, Make, Zapier, or other automation tools
  • Cloud hosting, logging, or infrastructure providers

The specific providers used for a client project will depend on the scope, technical requirements, privacy needs, and agreed implementation.

When we configure AI systems, we aim to limit data exposure where practical and use appropriate controls, such as:

  • Client-owned API keys where appropriate
  • Private or self-hosted systems where required
  • Access controls
  • Environment variables and secure configuration
  • Separation of client data
  • Data minimization
  • Limited retention
  • Project-specific documentation of data flows

However, AI systems may process inputs, prompts, documents, uploaded files, metadata, or generated outputs through third-party providers depending on the configuration. Clients are responsible for reviewing and approving the providers and architecture used in their own systems.

5. How We Share Information

We do not sell personal information in the traditional sense.

We may share information with trusted third parties when necessary to operate our business, provide services, or improve our website. These may include:

  • Hosting providers
  • Analytics providers
  • AI model/API providers
  • Automation platforms
  • Database and infrastructure providers
  • Email and CRM platforms
  • Payment processors
  • Contractors, collaborators, or implementation partners
  • Legal, accounting, or professional service providers
  • Security, monitoring, or error-tracking tools

We may also share information:

  • With your consent
  • To comply with legal obligations
  • To enforce our agreements
  • To protect the rights, safety, or security of SystemFabric, our clients, or others
  • In connection with a business transfer, merger, acquisition, restructuring, or sale of assets

Where possible, we limit access to information based on role, project need, and service requirements.

6. Client Data

“Client Data” means information, files, documents, prompts, workflows, source materials, business processes, or other content provided to us by a client in connection with a project.

We use Client Data only to:

  • Provide agreed services
  • Configure, build, test, and improve the client’s system
  • Troubleshoot issues
  • Maintain security and reliability
  • Fulfill contractual obligations

We do not claim ownership of Client Data. Unless otherwise agreed in writing, clients retain ownership of the materials they provide to us.

We may retain limited copies of project-related data for documentation, support, legal, backup, or business continuity purposes unless a different retention period is agreed in writing.

7. API Keys, Credentials, and Access

Some SystemFabric projects may require access to third-party accounts, API keys, analytics tools, cloud platforms, AI providers, or other technical systems.

When clients provide access credentials or API keys, we use them only for the purpose of delivering the agreed services. We encourage clients to:

  • Use organization-owned accounts
  • Create project-specific API keys
  • Limit permissions to what is necessary
  • Rotate or revoke keys when a project ends
  • Avoid sharing personal or unrelated credentials
  • Use secure password-sharing tools when needed

SystemFabric is not responsible for charges, usage, limits, billing issues, or policy violations associated with third-party accounts owned or controlled by the client.

8. Data Retention

We retain information only as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Providing services
  • Maintaining business records
  • Supporting clients
  • Improving our website and offerings
  • Complying with legal obligations
  • Resolving disputes
  • Enforcing agreements
  • Maintaining security and backups

Retention periods may vary depending on the type of information, the nature of the project, and applicable legal or contractual requirements.

You may request deletion of your personal information, subject to legal, contractual, security, or operational limitations.

9. Data Security

We take reasonable administrative, technical, and organizational measures to protect information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

These measures may include:

  • Access controls
  • Password and credential management
  • Secure configuration practices
  • Encrypted connections where supported
  • Limited access to project materials
  • Environment-based secrets management
  • Monitoring and logging
  • Vendor review where appropriate
  • Secure deletion or access revocation when applicable

No website, service, network, AI system, or storage method is completely secure. We cannot guarantee absolute security, but we work to use reasonable safeguards appropriate to the nature of the information involved.

10. Your Privacy Choices

Depending on your location and applicable law, you may have rights related to your personal information, including the right to:

  • Access personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Object to or restrict certain processing
  • Request a copy of your information
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing communications
  • Opt out of certain analytics or cookie-based tracking, where applicable

California privacy law gives certain consumers rights over personal information collected by businesses, including rights to know, delete, correct, and opt out of certain uses or sharing, depending on the business and processing context.

To exercise privacy rights, contact us at:

hello@systemfabric.xyz

We may need to verify your identity before responding to certain requests.

11. Marketing Communications

If you sign up for updates, submit a form, or otherwise provide your contact information, we may send you emails about SystemFabric, our services, resources, insights, or related offerings.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us directly.

We may still send non-marketing messages related to active projects, transactions, security, support, or legal matters.

12. International Users

SystemFabric is based in the United States. If you access our website or services from outside the United States, your information may be processed in the United States or other countries where our service providers operate.

Privacy laws in these countries may differ from those in your jurisdiction.

If we work with clients subject to international privacy requirements, such as GDPR or UK GDPR, we may enter into additional agreements, data processing terms, or project-specific privacy arrangements as needed.

13. Children’s Privacy

SystemFabric is not intended for children under 13, and we do not knowingly collect personal information from children.

If we learn that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete it.

14. Third-Party Links and Services

Our website or services may link to third-party websites, tools, platforms, or services. We are not responsible for the privacy practices, content, or security of those third parties.

Your use of third-party services is subject to their own privacy policies and terms.

15. Do Not Track Signals

Some browsers offer “Do Not Track” signals. Because there is no consistent industry standard for how these signals should be interpreted, our website may not currently respond to them.

However, you can manage cookies and tracking preferences through your browser settings or any consent tools we provide.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal obligations, or business practices.

When we update the policy, we will revise the “Last Updated” date above. If changes are material, we may provide additional notice where appropriate.

Your continued use of our website or services after an updated Privacy Policy is posted means you accept the updated policy.

17. Contact Us

For questions about this Privacy Policy or how we handle information, contact us at:

SystemFabric
Email: hello@systemfabric.xyz
Website: systemfabric.xyz